Privacy Policy
Last updated: August 21, 2026
Urban Roots Properties LLC respects your privacy. This policy explains how we collect, use, protect, and disclose information when you contact us, use our website, submit a property or work-order request, or voluntarily opt in to transactional SMS messages.
Information we collect
Depending on how you interact with us, we may collect:
- Name, business or ownership identity, email address, and telephone number.
- Property address, work-order number, project details, scheduling preferences, access information, and service requests.
- Subcontractor authority information when needed to verify an active assignment.
- Photos, documents, call summaries, messages, and other information you choose to submit.
- Website and device information, such as basic analytics, browser information, and cookies.
- SMS opt-in records, consent status, timestamps, and message history.
How we use information
We use information to respond to inquiries; identify callers; create, verify, and manage property files and work orders; coordinate callbacks and scheduling; provide secure photo-upload links; manage project, field, access, and status communications; document requests; protect properties and parties; comply with legal requirements; and improve our operations.
Transactional SMS communications
If you voluntarily opt in, Urban Roots Properties LLC may send non-marketing text messages related to work-order confirmations, callback and scheduling coordination, secure photo-upload links, project or property-status updates, and field, access, or service notices. SMS consent is optional and is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
Information sharing
We may share information only as reasonably necessary with service providers, professional advisers, authorized team members, or subcontractors who support our operations; to comply with law or lawful process; to protect safety, property, or legal rights; or in connection with a legitimate business transfer. We do not sell personal information.
SMS privacy requirement: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data protection and retention
We use reasonable administrative, technical, and operational safeguards appropriate to the information we handle. No system is completely secure. We retain information only as long as reasonably necessary for the purposes described above, to maintain operational records, or to satisfy legal requirements.
Your choices
You may decline SMS consent, reply STOP to discontinue SMS messages, or contact us to request correction or deletion of information where applicable. Opting out of SMS does not prevent you from contacting Urban Roots Properties LLC by phone or email.
Cookies and analytics
Our websites may use cookies and analytics tools to understand site activity and improve performance. Browser controls may allow you to limit cookies, although some site functions may be affected.
External links
Our websites or messages may contain links to third-party services. Their privacy practices are governed by their own policies.
Changes to this policy
We may update this policy when our operations or legal requirements change. The current version will be posted here with the updated date.
Contact us
Questions or privacy requests may be directed to: